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Smarsh Scales Salesforce’s Agentforce After Delivering Strong Customer Support Results
Smarsh’s AI agent, Archie, hits a 72% self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than 7 hours per case PORTLAND, Ore. — Smarsh, the global leader in communications data and intelligence, helps regulated organizations, including many of the world’s largest banks, insurers, and government agencies, capture and act on […]
Financial Post
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Filed under Business · International · News. Topics extracted from this report, with other live CurrentWire stories mentioning each: Artificial Intelligence (45), Scales Salesforce Agentforce (none), Delivering Strong Customer Support Results (none).
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